Concierge skills overview. Created training manuals and procedures for the Concierge department. Liaisoned between the line-level employees and management to resolve discrepancies, miscommunications, and errors. Skills : Microsoft Office, Presentational Skills, Developing Skills. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Assist family/significant others with locating patients in the hospital. A hiring manager looking for a Concierge is looking for an individual adept in multitasking … Supervised department often, including hiring and reprimanding associates. (25% time), Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. In the same way that you might reference resume samples, the following Concierge cover letter example will help you to write a cover letter that best highlights your experience and qualifications. Objective : As a Concierge Supervisor, responsible for Providing for the development of team members through training, monitoring, counseling, and performance evaluations, Providing direction and support to Platinum agents to ensure the highest level of service is provided at all times. What you can read in this article. Handled scheduling for front desk employees as well as handling calls taking messages, assisting in move-ins and move-outs ensuring the safety and peace of the visitors and residents. They are also required to report to managers and fulfill special requests. Planned, assigned, and directed work duties. Objective : Highly skilled Concierge Supervisor, responsible for Supervising the facilities concierge team to accommodate resident needs and concerns on a daily basis, and also Held meetings with resident's families and administration to make assure resident's needs were addressed. 2017 Nutrition Internships, Internships Com. Identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. After logging in, come back to this page and refresh your browser. Concierge Supervisor Resume. Also, convey the value they would benefit if you are granted the job. manage team according to production standards. 3. Hotel Concierge Resume Examples. Concierge Supervisor Resume Examples & Samples Previous experience in similar role or Senior Concierge Agent Role Previous experience of Concierge Management, Developing and Building Teams, Opera ,Supervising Associates of more than 20 team members Each of these skills could apply to a position in hotel work, as employees often must assist guests and work on strict schedules. Take appropriate service recovery actions. Headline : Concierge Supervisor with 6 years of experience in providing administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on the property, and emergency information. Ensure proper staffing and scheduling for maximum productivity. Handled/covered all callouts and create a new schedule for concierge every week. Coordinated the back of the house for Guest Experience: Managed the Desk in concert with Housekeeping, Food and Beverage, and On-Site Transportation to guarantee that the Hotel and the Desk functioned as one cohesive unit. Responsible for strictly enforcing the privacy and confidentiality of all residents and their guests. Objective : Concierge Supervisor with 3 years of experience in Assisting management with a request for residents including, but not limited to, maintenance requests, and also a Structuring concierge schedule to ensure 100% coverage and availability, etc. - Instantly download in PDF format or share a custom link. Hospitality concierge resume sample: create your own in 15. Common job duties linked to this post are listed on the Concierge Supervisor Resume as – answering guest questions and handling guest requests, making reservations for a tour, transportation, and providing directions; referring requests to relevant staff; keeping updated of all information concerning the hotel services; keeping records and distributing all incoming and outgoing mails; storing guest luggage and handling them with care, and performing all other duties as needed. This button will open the login/register page in a new tab. Most people tend to use resume templates and examples before making their own, which is a great way to see how things are done. In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy.Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your enthusiasm and personality. Objective : Seeking a Concierge Supervisor position, responsible for Assisting with maintaining the cleanliness of the common areas, Monitoring lobby traffic and alert residents to arriving guests and deliveries, and also Maintaining logbooks for visitors and contractors, etc. This cover letter was written by our experienced resume writers specifically for this profession. Concierge Resume. Acknowledged and greeted all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners. Conducted studies regarding the analysis of workload, manpower projections, and budget in order to recommend staffing levels. A concierge provides guests with information about locations and services outside of the hotel. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Developed, implemented, and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Look to this concierge resume sample for more examples of mentioning soft skills. Trained and coached and setup account for new staff to ensure smooth adaption when performing all duties. Here is the Hotel Concierge Cover Letter example: Dear Ms. Coordinate transportation needs for owners and guests. Embrace and exhibit the highest level of ethics and integrity consistent with company standards. Assisted the Director of the Concierge team with hotel standards of excellence, administrative, and daily operational procedures of the concierge department. Objective : As a Concierge Supervisor, responsible for Providing for the development of team members through training, monitoring, counseling, and performance evaluations, Providing direction and support to Platinum agents to ensure the highest level of service is provided at all times. Demonstrate an ability to motivate and communicate expectations with humility and respect. Aggressively managed concierge lounge expenses to ensure profitability. Identify patients that need emergency medical care based on patient/family voiced complaint. Just a f… She will not accept housekeeper resumes with typos and formatting errors. Fulfilled any role necessary for the Hotel, including but not limited to shuttle driving, serving in the restaurant, delivering room service, cleaning rooms, helping Night Audit. Sample hotel concierge resume. Reserved freight elevator for scheduled move in's and move-outs as well as furniture deliveries. Grab their attention by appealing to their major need … Customize this Resume. This is just the job for me, and I have included my resume to show you why. Similar Resumes. The hiring manager just stopped playing with her Fitbit. Skills : Excel, Customer Service, Analytical Skills. Created schedules for Concierge Department employees. Responsible for covering shifts in case of emergencies and accept pkgs. Skills : Microsoft Word, Typing, Customer Service, Coordinating Schedules. Concierge cv objectives sample | cv samples & examples. Hold for arrival when necessary, Assist with development of all training-related materials and train Concierge staff and all hotel employees in Concierge procedures, Conduct meetings regularly within the department, Interact in courteous and professional manner with all guests, staff and community members, Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties, Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks, Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel, Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints, Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form, Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure, Experience: Minimum one years’ experience as a Concierge for a luxury or ultra-luxury hotel, General Skills: Must be able to perform job functions with attention to detail, speed and accuracy, Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various, Identify and document all requests, expectations and biographical information for owner and guest profiles to facilitate creating personalized experiences, Coordinate and provide advance itinerary planning and reservations at least 30 days prior to arrival, Review daily arrivals and identify special requirements with the Doorperson, Butlers and Housekeeping, Greet owners and guests upon arrival escorting them to their residence and providing an orientation of the Club, their residence, as well as, retail and restaurants within Ghirardelli Square, Check in arrivals and settle guest accounts while ensuring all service standards are followed, Ensure up to date concierge referral material and educate other Concierges, Door Attendants and Butlers on new information ensuring accurate details, Accurately process charges to members for rental, groceries, and customer services, Maintain a detailed log record tracking all requests, both pending and confirmed, Maintain community liaison with vendors and continually expand knowledge of San Francisco and Bay Area history, activities, events, attractions, Provide special event coordination of private party requests in the private room or in room as requested, Work directly with all departments and colleagues to establish consistent positive communications and interdepartmental cooperation, Must possess outstanding guest services skills, sophisticated verbal & written communication skills, Computer literate in Microsoft Windows applications preferred, Previous experience in a luxury environment preferred/, Excellent presentation, communication and guest service skills, Bi-lingual skills preferred (Spanish and Portuguese), Winter Season Lifestyle Benefit that can be used towards one of the following, Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theater tickets, restaurants, doctors, and flight reservations, Maintain current knowledge of all hotel services as well as daily VIP Guest, VIP Guest requests, and special events, Previous concierge experience in the hotel, leisure, and/or retail sector, preferred, Proficiency with computers and computer programs, including Microsoft programs, Willingness to always go above & beyond for guests & other associates, Ensures all business transactions and practices comply with all federal regulations, Proven leadership skills established through management experience, Ability to effectively profile, service and strengthen relationships, Act as a main point of contact for guests, and assist with all enquiries, Provide friendly advice and information on local attractions, restaurants and services, Work a variety of shifts including late, early, weekends and public holidays, Be one step ahead of the guest, knowing what they need before having to ask, Ensure you are up to date with VIP guest movements and hotel special events, Oversee the Day to Day running of the Concierge desk including guest luggage, mail and taxi services, Experience in a similar role, must be within a 4 or 5 star environment, Exceptional communication skills and positive manner, Demonstrated understanding of local restaurants, attractions and events, Strong organisational skills and a passion for helping others, Team member only discount global Hilton room rates, Career development planning opportunities, Performs various Human Resources responsibilities for the concierge department including the preparation of work schedules to maximize the effectiveness of the department, Strictly enforces the privacy and confidentiality of all guests, Ensures known guest preferences are met and amenities provided. 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