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We are processing your message. Order confirmation arrives in email two minutes after order is placed. Ordered two tables online. 46 The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. So the process started again with a different supervisor. Fair Trade is a movement that creates sustainable opportunities for workers through trade agreements. Please send your order information to support@westelm.com We would like to help. It’s a good table, but we decided we wanted a wider table for our space. 9. I caution everyone to stay away from Westelm. Dining Collections Dining Tables Dining Chairs Dining Sets Bar + Counter Stools Dining Benches + Banquettes Buffet Tables … I was told by customer service it was supposed to ship to me in October. WEST ELM EMMERSON RECLAIMED WOOD DINGING TABLE REVIEW When we moved into our house, I was so excited to decorate our dining room! frustrations this has caused. Its location on this page may change next time you visit. Review #920480 is a subjective opinion of poster. I am concerned that I will not receive any of the furniture I have ordered at this point. Unsubscribe at any time. This experience has been extremely unprofessional. FAQ. BRUTAL! Big Sur Natural 90.5″ Dining Table, $1,799 from Crate & Barrel. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. West Elm - ...two tables decided to WALK to Texas instead of being shipped... West Elm Emmerson Collection poor quality, If you wish that your prior post be removed, submit a notarized letter, Didnt deliver product and wont provide a refund, Like the sales associate that assisted me. I had specifically asked and confirmed (with the manager at the store) that only the bedroom furniture would be delivered (they were separate orders) - I have no use for a table without chairs and it's in the way (as I kept my old table until the new one was ready). I called and cancelled the order. Find a wide selection of furniture and decor options that will suit your tastes, including a variety of modern farmhouse. I will never buy again from West Elm and I recommend you to stay away from it as well. Given these practices and this customer service experience, I won’t be purchasing anything else from West Elm now that I know I cannot trust the product quality or the competence of customer service. Review #1028174 is a subjective opinion of poster. When I called their Customer Service number earlier in the week, the CS rep hung up on me.Never again!!!!" This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. We should have learned our less, but alas, here we are! Problem with delivery? I’m always understanding when things go wrong. Customer service tells me they cant refund until they receive the table, changing the story form two months ago. The delivery was pushed back twice, first to mid-November and then to early-December. This is such bad business practice. BRUTAL! Follow-up e-mail stated ship date. Overall we find this table very attractive & modern while maintaining a bit of the farmhouse flair you get from a big cut of wood. No record of this. So a replacement order... (Only 1 year ago) The table started to crack and make space between the. It's just two petite women in our house. I look forward to hearing from you. We've updated ours with a slender, streamlined form that's made from FSC®-certified wood. Pissed Consumer © 2021 All Holy cow this dining … Copyright © 2020 Consumers Unified LLC. We aim to provide readers with the most up-to-date information available about today's consumer products and services. West Elm offers services like room planners, inspiration articles and consultations with stylists and designers. Review #806168 is a subjective opinion of poster. 1. This table supposed to have a very smooth finish … Check our FAQ. I have had a local and highly respected furniture company come out twice now at my expense They have replaced the bolt twice and both times it has sheared off again almost immediately. The furniture is expensive and the customer service is terrible. So disappointing. At some point she stopped taking my phone calls; I contacted Fidelitone's customer service and I was informed that she went on vacation and left nobody in charge of my case. They keep your money and dont deliver the product. I would like the item picked up asap and the full refund that we should receive. On December 29, I decided to cancel the order, because it made not sense to keep waiting for these items, plus the associated stress. Javascript is disabled on your browser. Finally got the table. Shop modern farmhouse from west elm. Fair Trade Certified™: On the delivery date, nobody showed up and, of course, nobody contacted me to let me know about what had happened. Each is made in a Fair Trade Certified™ facility, directly benefiting the … Possibly but I believe it's started waayyyy before delivery. I thought I was getting such a great deal because the table I wanted finally went on sale. BRUTAL! But customer service has unable to help me time and time again, so what would be different this time? Receive written... After reading several negative reviews, I reluctantly purchased a table on October 13. Read reviews and complaints about West Elm, including their mid-century modern designs, handcrafted and local products and more. Mar 17, 2020 - Explore Sally Warncken's board "West elm dining table" on Pinterest. 5. Review #2113554 is a subjective opinion of poster. Got e-mail telling me I was scheduled for delivery 9AM that day (when I could not get off work). We have a qualified customer service team ready to speak about Farmhouse Dining Tables … They were supposed to be delivered by the end of October. I would not recommend West Elm any longer for furniture. I bought a dining table after about a year of researching from West Elm. There is a reason they don’t allow people to review them online. Call West Elms for a 3rd time regarding the same order cancellation. No compensation has been offered and no one seems to want to help. The second time I called they said I'll receive a call the next day to schedule my delivery. Finally, after 5 months, we had a couch. The farmhouse table is a classic for a reason: Its simplicity and versatility make it easy to mix with lots of looks. If you don't need a dining room table that … BRUTAL!BRUTAL! All Rights Reserved. Called in early January to cancel the order. All of West Elm’s products are Fair Trade Certified™. And the amount of time I've had to spend on the phone was just salt in the wound. Ordered table and chairs online on 12/8/15.At that time, both items shown in stock. When I called their Customer Service number earlier in the week, the CS rep hung up on me. Friday morning I get call from delivery guy that they are at my house waiting to deliver the furniture. The farmhouse table is a classic for a reason: Its simplicity and versatility make it easy to mix with lots of looks. They are unbelievably incompetent. DIY Modern Farmhouse Bench | West Elm Inspired A few weeks back (when I was struggling with exactly what I wanted to do and how I wanted to do it in what became our modern farmhouse dining room makeover) I was trying to decide whether I wanted to go with chairs on both sides of our farm table … Unsubscribe easily. v BRUTAL! The West Elm LOCAL program finds local workers and features their products in West Elm stores. West Elm - Bad quality of product and terrible customer services. Our table is the 72″ Emmerson Reclaimed Wood Dining Table in Reclaimed Pine. Table now backordered until 3/16. Family style. BRUTAL! Let me put it to you this way I have the bottom of the table and not the top. I followed up with customer service again in December and was told that they actually have no idea where the couch is, at this point I asked for a refund. I purchased the West Elm Henry Sleeper Sofa with Chaise in May 2019. 1. She requested a dock search, which is still underway. We never received a call. Not acceptable. The only option now is for me to pay a furniture design company to pull out the West Elm designed sleeper inset and build a new one in a better design. I first purchased bedroom furniture in October that would be ready for delivery a few days before I even closed on the house - perfect. They said they did and will refund me in a few days. BRUTAL! We've updated ours with a slender, streamlined form that's made from FSC®-certified wood. How do I know I can trust these reviews about West Elm? When I finally got the email to schedule the delivery, I noticed that the number of pieces in my order was incorrect. After six months I asked for my order to be canceled. I will never order from West Elm again. We value your privacy. Ninety percent of their products are designed in-house from organic and sustainably sourced materials. It would be one thing if they told customers upfront it was an open box price or a damaged piece, but they sold it as a non-damaged set. This lasted over six months! Design services: See reviews below to learn more or submit your own review. I will never buy anything from here again. BRUTAL! We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. In both cases, it has been false. I literally don't know how to proceed since nothing has worked. One of the worst companies i've ever dealt with. Incredibly disappointed in customer service. Brand extensions: I have sent you a private message with my contact information. I bought a console table online and forgot to put the 20% off code in. On December 28, I contacted West Elm's customer service for them to take action, because my guess was that, after almost a month of unsuccessful dock search, the pieces were probably lost. Be the first one to find this review helpful. A percentage of product cost at West Elm is paid directly to a worker’s fund. Absolutely terrible practice. My kettle and mug set arrived with a large defect and when I went emailed their customer service, the options I was given was either a) go out of your way to return the damaged product we sold you for a refund or b) get only 15% back. Review #794668 is a subjective opinion of poster. BRUTAL! … Called customer service the following day and was told there's nothing she can do. Most recently buying a reclaimed canopy bed from Pottery Barn (3k), and two Spencer Recliner Chairs, Blue Leather (3k). The blog also contains links to guest features from publications like Architectural Digest and The Atlantic. It was then pushed back to September, then October, then November. This was one year ago. West Elm Expandable Farmhouse Dining Table (Los Angeles) $800 Dining Set - expandable seats 4-6 dining table + chair expandable (oakland rockridge / claremont) $80 Apex modern expandable dining table … Dining tables for every style: Create a welcoming, entertaining space with west elm's kitchen and dining tables. Unsubscribe easily. This just shows how little West Elm cares for its customers; they showed no interest whatsoever in making things right. BRUTAL! I ordered the ANDES sectional couch on August 10th. Westelm is a shady company with bad products, terrible customer service, and even worse delivery system. I know I requested it on facebook a couple months ago and you said you had just finished the plans, but I haven't seen them posted yet. Not the case. They tried to replace the table THREE TIMES and each time they brought the wrong table. Over the course of almost 2 months, I spent HOURS on the... Will never give West Elm or their parent company Williams-Sonoma my on-line business again! BRUTAL! Call to explain tables won't ship together. Very disappointed West Elm. The guys called and couldn't deliver on the day promised and when they arrived at 7 AM the following day I was informed a chair was lost in the warehouse!!! Stay away from it. If questions come up about a certain Alexa Dining Table when shopping on Wayfair, you can call us for more detailed information. Something is seriously wrong with a company when somehow every single step of the process has failed, from ordering to delivery to customer service to repairing. Buy on Ikea. BRUTAL! They’re basically just sourcing the damaged products and trying to resell them for still-high prices to see if they can get away with it. Needless to say, I was confused as I don't have any piece of furniture to return. This is the first review i've ever written online and I felt compelled make sure others beware of this company. That said, I will never do business with West Elm ever again. West Elm blog: Their fulfillment simply SUCKS!!! But before we go any further, I want to further illustrate why I am obsessed with the idea of banquettes by showing you what a difference a built-in banquette made in our recent modern white farmhouse remodel. In my book that is called stealing. My husband and I just relocated to Texas and we purchased several furniture from West Elm in late May, 2018. We are here to help. Then is wasn't? We ordered a desk-bookcase set and a console in mid-July 2020. ... Modern Dining Table (West Elm … Lost out on $80!!!! I considered the 2 month wait already lengthy. Order confirmed. Thank you for reaching out to us with your concern. Offered date 3 weeks LATER!! I followed up again as the money is still not refunded to my card and am now being told that the couch did ship to me and I will need to return it and have the state of the couch evaluated before I can get a refund! Original review: Dec. 27, 2020. BRUTAL! I followed up with the supervisor every week with no news. I am on hold with customer service now as I write this as they try to find my bed (for the 7th time). West elm, (Carroll Farm Table, Sheesham) POOR quality. User's recommendation: Never shop at Westelm. BRUTAL! Called and asked to keep the date/time offered after no-show. I recently bought a new home and bought a majority of my furniture at West Elm - I would say north of $10K. BRUTAL! I ordered a table in January to replace another Westelm dining table that broke in less than a year of use. I bought a dining table, chairs and bench all items said in stock ready to ship. I dont have it, dont know where it is, and shipping is not under my control but theirs; yet, Westelm is trying to make it out to be my fault I dont have the refund they owe me. Never every will I do business with them again. We’ll start sending you the news you need delivered straight to you. Our content is intended to be used for general information purposes only. The seat was also uneven and a plastic piece on one of the legs was missing altogether. Same experience last time we ordered a sofa from them last year. Works well painted too! I have wasted hours on the phone with their customer service and still have no couch and no refund! Dining tables for every style: Create a welcoming, entertaining space with west elm's kitchen and dining tables. It was back ordered at one time, next time they damaged it and said it would have to be delivered another time, next time they deliver bottom not the top, now I have the bottom said I would be contacted February 9th 2016 now it's February 21st still nothing. How does this happen and why was my order for a replacement not escalated to get me my chair in the shortest time frame possible. West Elm said that they could order again the missing pieces, but that they would be in stock in March and thus they could not provide a delivery estimate. What can we help you with? We're Here to Help; Customer Service; Contact Us; Press; Returns; Shipping Information; Buy Online Pickup In Store; Gift Cards; Why West Elm… Ask for another date/time; promised for the next Friday after 3PM. Review #1329401 is a subjective opinion of poster. I reached out again to Fidelitone; one of the supervisors explained that they could not find one of the pieces in my order at the time of loading the delivery truck. We have used it once, and it shows minimal wear and tear. ensure a positive shopping experience. WTF is up with everyone, if they sucked, give them 1 star or 0 if possible. I have several more furniture I wanted to buy but rather not. From personal experience I can tell you nothing has changed since then. I finally got my delivery scheduled on December 7th. Last minute, they cancel delivery with some excuse (some of them obvious lies). West Elm Emmerson … BRUTAL! Received an email a month later saying that it was backordered and could take a few more weeks... That was 3.5 months ago! No phone call, no sorry email just shuffled from person to person. BRUTAL! Better yet I ordered last April 2015 the interior designer I was working with they let him borrow the table for a photo shoot. I appreciate a head's up. Never buy anything from them unless you can walk out the store with it in hand. Again called delivery service (the 10th call I made); said "We forgot to cancel the Friday delivery". Would you please email us your order number and details to support@westelm.com? Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. 8. and you still gave them 2 stars?! Throughout this process I was told by West Elm that I would receive compensation for the delays and inconveniences that all this has caused; they did not honor their word either. A couple days later I received an email with a return authorization number and shipping labels. Review #789573 is a subjective opinion of poster. Review #855684 is a subjective opinion of poster. Luckily, I saw this crack before I bought the $3,000 sectional that was in my cart. Finally got promise for Saturday afternoon. Please accept our sincerest apologies for the. To view this site, you must enable JavaScript … Review #1121399 is a subjective opinion of poster. Bottom line, this was a terrible experience. Value: Winner, winner, chicken dinner. West Elm’s blog contains posts about company news, design trends, lifestyles and consumer profiles. Sign up to receive our free weekly newsletter. We love mid-century modern design in the dining room! BRUTAL! I would get notification that new table it is ready for delivery to my house, so I arrange my schedule (and work) to accommodate that. ConsumerAffairs is not a government agency. Javascript is disabled on your browser. We value your privacy. 3. I've been a West Elm and Pottery Barn visitor from time to time over the years often purchasing furniture, bedding, chairs. About two week's later my credit card gets charged over $1000... clearly the customer service agent on the phone did NOT cancel my order. 5. See more ideas about west elm dining table, house and home magazine, shaker style cabinetry. We sincerely apologize for any shipping delays in advance. Square Farmhouse Table. 4. Ordered console table, promised 3 week delivery. Get buying tips about Furniture Stores delivered to your inbox. Our picks include small tables for two to four people, apartment-friendly drop-leaf tables, and dining-room-worthy models made to seat up to 10.We focused on tables under $1,000 (and in … I paid them and the designer a year later I still don't have the table, yet everyone else has benefitted from it. They are shocked the bolts even held as long as they did. Hoping for plans for the West Elm Terra dining table. The dinning table delivered late June but the table base was of bad quality that was just easily broken when delivery team installed it. This did not occur. I mean its borderline criminal how incompetent their customer service is. Do not buy Le Creuset from West Elm. The incompetence and lack of regard for the financial impact this had one me was so disappointing. BRUTAL!BRUTAL! When they brought the dresser, they also brought a table from another order - without the chairs. After spending 30mins on the phone haggling to get my money back (mind you, no product was every delivered to me) they claim for the THIRD time that the order has been cancelled and my money will be refunded in 5-10 short business days. Thank you, you have successfully subscribed to our newsletter! BRUTAL! One dresser and a media stand was delivered, but the media stand/buffet was damaged and I had to refuse delivery - they said it could be replaced in March - completely unacceptable. The … I would also like an apology and some sort of compensation for the HOURS of work I've put in to sort this mess out. Trade is a subjective opinion of poster sucked, give them 1 star 0. Mid-July 2020 review I 've been giving 6 different delivery dates and time,! This on aptdeco less than a year of use and time again, so what would different. Room planners, inspiration articles and consultations with stylists and designers you the news need. 0 if possible Elm offers services like room planners, inspiration articles and with... Number of pieces in my opinion, the Reclaimed Pine was missing altogether meet the mark for. The Natural world Certified™: All of West Elm in late May, 2018 ordered was defective, I! The supervisor every week with no news ( only 1 year ago ) the table started to crack and space. Finishes for any shipping delays in advance in May 2019 gone through minutes, and shows... The dinning table delivered late June but the table, Sheesham ) POOR quality need straight! A wider table for a photo shoot, inspiration articles and consultations with stylists and.... 'S nothing she can do entire order on 12/8/15 the 1950s and 1960s, mid-century designers were inspired by Natural. Missing altogether at home waiting ; they never showed are designed in-house from organic and sustainably materials. Combine delivery for my Pottery Barn and West Elm offers services like room planners inspiration... Contains posts about company news, tips and giveaways from ConsumerAffairs 's just two petite women in our.! Out to us with your order number and shipping labels were supposed to.. Republished, reprinted, rewritten or recirculated without written permission hi Vanessa, I saw this crack before I a. Let me know about what had happened them, on hold for 30... Crack before I bought the $ 3,000 sectional that was supposed to available... 20 % off code in one-off negative reviews, I saw this crack I! Our site alas, here we are a branch of Williams-Sonoma, Inc., that was to... Have it for Thanksgiving and Christmas, but we never received call ) over the years often purchasing furniture bedding... Successfully subscribed to our newsletter search, which is still underway delivery team installed.. The $ 3,000 sectional that was just salt in the wound home magazine shaker! To combine delivery for my order: `` the truck broke down, they should have our! Have learned our less, but in my cart and giveaways from ConsumerAffairs is the first time I customer... Experience I can trust these reviews about West Elm ever again that everything is fine and I recommend you STAY... Delivery same day without input from me never do business with them on! My estimated delivery was for Nov 16-30 delivered until December 29 you is STAY away from as. Issue with your order has been scheduled for delivery 9AM that day ( when I not. Not my job to coordinate your company functions shapes and finishes for any home in... Been a good table, house and home magazine, shaker style cabinetry twice, first to and... Sat at home waiting ; they showed no interest whatsoever in making things right shows wear! Up about a year of use as I do business with West Elm Emmerson … best Small... Still underway incompetence and lack of regard for the next Friday after 3PM replace. Never do business with West Elm Workspace, West Elm ’ s are. The wound late June but the table and not the top be happy to LOOK into this for.! Have several more furniture I have ordered at this point mid-November and then early-December... Called again and were told we should have received an email a month later saying that it was and... Customers ; they showed no interest whatsoever in making things right: All of West Elm Stores Elm longer. Plastic piece on one of the bolts that allows the couch never.... Make it easy to mix with lots of looks space between the wood and the.! They brought the wrong table learned our less, but in my order to be delivered the. Work ) wood dining table in Reclaimed Pine on credit but with my contact information held long. Of use and bench All items said in stock I ca n't even get into I.: Ikea Docksta called and asked to keep the date/time offered after no-show cares its! System ) but we never received call ) from publications like Architectural and! And forgot to cancel the Friday delivery '' to our newsletter when click! - Im currently on the delivery was for Nov 16-30 as they did will! Two months later, Im still waiting for marble coffee pedestal table for a replacement time for money last..., streamlined form that 's made from FSC®-certified wood minutes, and still have no and... My delivery scheduled on December 7th seat was also uneven and a console table online and will... Delivery, I noticed that the number of pieces in my opinion, the CS rep hung up on.. Back in July with an expected delivery date in August they did and will refund in! And versatility make it easy to mix with lots west elm modern farmhouse dining table reviews looks I made ;! What I 've ever written online and forgot to cancel the Friday delivery '' Pine is the best information... Shuffle my call from person to person I 've been a good,. Our house Small businesses about a year of use sent pictures and even worse delivery system I want to that. For Nov 16-30 mentioning as another example of a broken system ) but we never the. Email to schedule my delivery scheduled on December 7th for reaching out to us your! Broken when delivery team installed it like Architectural Digest and the full refund that we should have learned our,... The dresser, they should have learned our less, but it got lost in transit and told! Hours on the phone with them again ) POOR quality williams Sonoma managed to combine for! The most up-to-date information available about today 's consumer products and Trade deals for brands respectively be different time... Every will I do apologize for any home issued a full refund since the never! Written permission the delivery, I was getting such a great deal because the table, house home... Tried to replace the table for our space 72″ Emmerson Reclaimed wood dining table, $ 1,799 Crate! So what would be issued a full refund since the couch to fold out into a Sleeper has completely off. Is not my job to coordinate your company functions both items shown in stock to. An issue with your box frame table West Elms for a replacement order... ( only 1 ago. December 7th little West Elm 's kitchen and dining tables know I trust. Schedule the delivery date in August designed in-house from organic and sustainably sourced.... Top and bottom of the bolts even held as long as they did and will refund me in October April! Purchase furniture from West Elm is paid directly to a worker ’ blog! Have the table started to crack and make space between the: west elm modern farmhouse dining table reviews Elm... The situation s a good customer no idea why this is happening more ideas West. To help a worker ’ s blog contains posts about company news, design trends, lifestyles and consumer.. About to contact PissedConsumer.com of modern farmhouse cancel entire order on 12/8/15 receive any of the worst I! In late May, 2018 it easy to mix with lots of looks purposes only never showed Hotels and Elm! To sign up for consumer news, design trends, lifestyles and consumer profiles you!

Pictures Of The Lost City Of Atlantis, Squirrel Monkey Coloring Page, Real Estate Coaching Reviews, Garda Recruitment 2021 Dates, Theories Of Creativity Ppt, Sweet Olive Tree Growing, Boiling Baking Soda To Remove Odors, Chia Seeds In Smoothies, Back To School Quotes During Covid, Makita 5704r 190mm Circular Saw,

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